Simply Contact, a European leader in customer support, has been awarded a bronze medal by the European Contact Centre & Customer Service Awards (ECCCSAs) 2025 in the category “Best BPO Partnership.”
This year, the international jury recognized the partnership between Simply Contact and Ditto Music — a company that supports independent artists worldwide. Together, the teams built a specialized service with deep expertise in the music industry and developed a support model that scaled alongside the client’s business.
“This bronze at the ECCCSA 2025 is recognition that the Simply Contact team has built a truly effective and long-term BPO partnership. Together with Ditto Music, we created a support service that accounts for the specifics of the music industry and operates quickly and reliably even under high load. We raised CSAT to 88%, doubled the speed of request processing, and launched new services. This was made possible thanks to our team’s professionalism and well-established processes. This result proves that when a BPO provider and a business work as one team, it is possible to create high-quality service that delivers real results,” said Kyrylo Ryzhov, co-founder and CEO of Simply Contact.
The ECCCSAs are the most prestigious award in the customer service sector, recognizing organizations across Europe for their contribution to exceptional customer experience. The award highlights high standards, innovation, and impeccable quality of customer interaction.
The Simply Contact team expresses its gratitude to all colleagues who worked on the project for their professionalism, dedication, and daily efforts. Thanks to our collective work, the company has earned this prestigious recognition and continues to deliver high-quality support for clients across Europe.
